Dealing with Conflict & Difficult People Webinar
Quick Look: 90 minutes | $79.00 | November 14, 2011
Overview
The ability to deal with conflict, initiate difficult conversations and give and receive critical feedback represents a skill set that, when developed, sets you apart as a leader. Understanding how to address conflict in a healthy and intentional way is essential to positive, accountable leadership and developing trust with your team.
In this 90 minute webinar, participants will increase their understanding of the nature of conflict, the difference between content and context, and how conflict patterns are designed to repeat themselves. We will also learn a practical and proven strategy for moving through conflict and difficult conversations from the best of yourself while encouraging the best in “them.”
Objectives
- Increased understanding of seven concepts of conflict.
- Exploration of negative patterns that create predictable and robotic outcomes.
- Improved ability to move from a victim mentality to one of accountability and personal power.
- Learn a systeml for dealing with conflict and having constructive conversations that creates win-win outcomes, and allows the leader to act as guide instead of problem-fixer.
This session includes a printable COIN card for easy reference when practicing the system for dealing with conflict and difficult people.
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